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Home > Terms and Conditions

Policies, Terms and Conditions:
The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Lifetime Health & Consulting" or "ColonLove.com"). Your use and/or placement of any order indicate your acceptance of these Conditions with Lifetime Health & Consulting. of MA.

Shipping * Cancellation * Refund * Exchange Policy

 

Shipping
Ordering an item from ColonLove.com? We can ship to virtually any address in the world.

 

Delivery Time
When you place an order, your shipping and delivery dates will be determined based on the availability of the items and the shipping options you choose. Email confirmation will document the shipping and delivery dates.

Calculating Cost
Shipping costs for orders from ColonLove.com depend upon the method and option you choose.

  1. Standard Shipping
    3 to 5 business days
    Items may be shipped by a variety of carriers
    Most items ship to P.O. boxes and APO/FPO addresses
    Deliveries to Alaska, Hawaii, and P.O. boxes take longer
    Deliveries to APO/FPO addresses take up to 21 days
    Delivery signature required for shipments over $400
  2. Two-Day Shipping
    2 business days
    No weekend delivery; no P.O. boxes or APO/FPO
    Items ship by variety of methods, air and/or ground
    Delivery signature required for shipments over $400
  3. One-Day Shipping
    1 business day
    No weekend delivery; no P.O. boxes or APO/FPO
    Items ship by variety of methods, air/ground
    Delivery signature required for shipments over $400

Cancellation Policy

You may cancel your order at any time to receive a refund.  All unfulfilled product cancellation refunds are subject to a $10 processing and handling fee.  Refund transactions are processed within 10 business days after receipt of cancellation.

 

General Returns Policy
You may return new, unopened items sold and fulfilled by ColonLove.com within 10 days of delivery for a full refund minus a $12 returns handling fee. Items should be returned in their original packaging. You may return resalable opened packages within 5 business days of delivery in the original packaging. Items returned after 30 days are subject to a 20% restocking fee.

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Partial Refunds
Partial Refunds at 70% of purchase price will be issued for the following items:
Any item returned more than 30 days after delivery
Any item that has obvious signs of use
Any item not returned in the condition it was received

Orders Returned After 30 Days
Orders that were delivered more than 30 days will receive a partial refund at 70% of the purchase price and a 20% restocking fee.

Exchanges
If you received a faulty item and need to exchange it for the same item, contact us within 3 business days to request a replacement. If you would like to exchange an item for a different one, please return the original item within 5 business days (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they are received.

 



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